Now, I don’t want to seem like I’m grumpy and that, being back a couple of weeks I’m bashing the UK already, but….
I’ve got 2 issues, both related, which are really starting to tick me off a little. I don’t want to think that having experienced North American customer service, that this is clouding my opinion….
Firstly, 2 weeks ago, we went to look at a house with a view to renting it, in the South East. We called, and set up an appointment, were there at the allotted time and things were looking good. A very nice place, well within budget and all the space we’ve ever wanted. I should have known things weren’t going to pan out, when it turned out to be the owner who was the one to show us around as opposed to the letting agent….
So, having shown an interest in renting the property, we called the agent the next day, with our offer.
And that was the last we heard from them. We called back a few days later, to be told our offer had apparently been accepted. Great, we thought, although someone might have let us know, and they were calling back later with a moving in date. But, no call ever came. So a day later I called back, a little irate as to the why I was having to keep chasing them. Apologies and excuses of training errors in the office didn’t exactly put my mind at ease.
No word was heard from them over the weekend, (and why would there be? I mean when you hear on the news that the country is in dire straits, you don’t expect people to actually be hustling for work do you……). Yesterday, as the letting agent was "with a client", we were told he’d call back later. Guess what? No call.
Which leads me to the second similar issue….
I have tried to register with a tutoring agency, to rustle up some work and bolster the coffers whilst we’re here. However, the woman in charge seems in no hurry to reply to emails at all, when a couple of days after sending her a couple of questions, I’m still waiting for a reply. When I worked for a similar agency in Richmond, the lady running the business, would return my calls, not emails, within the hour, even if it was to say, she was a little busy and would be calling that evening, which, I might point out, keeping her wotd, she did. No emails, no text messages, no Facebook or Twitter update, a call, on the phone….. So, if this is the case, is it really feasible that this new lady is going to be able to find me enough work? I’m doubtful, I’m afraid to say.
This is the 21st century for crying out loud. How hard is it to keep clients or customers informed? A 2 min call to say we’re still working on a date for moving in, or a quick email reply to a question? That’s too much to ask is it? In this day and age, when everyone has iPads, "sweet" iPhones ("sweet" iPhone? Another grumble, for another day…..), smartphones and laptops to keep organised and improve their productivity and make their work life so much easier, everyone seems to have forgotten that at some point, you’ve got to stop fart arsing about on your gadgets and do some bloody work, which entails speaking to your clients and prospective customers.
And before I get, "if it was so much better in Canada, bugger off back there", I would point out, that when we went to view properties in Richmond Upon Thames, the agents were only to please to fit me in that day and were, and have since, been keeping me informed on a daily basis.
If my experience is anything to go on, it’s not hard to see why London get’s all the jobs…..